Outlining a transformational vision for the 帖子-pandemic world, 存 senior leaders met virtually with executives from the Asia-Pacific client community for 存’s fifth annual APAC Executive Council meeting to discuss the challenges of 2020, new operating models and opportunities in the coming year.
存 President and CEO Mike Bodson addressed the participants, 谁代表买方?, sell-side and custody firms from the Asia-Pacific region, providing a global view of the 帖子-trade environment as well as 存’s short- and long-term plans. 蒂姆Keady, 存解决方案的负责人, 约瑟夫·卡帕布兰卡, 执行董事, Asia Pacific Relationship Management, discussed 存's near-term priorities and long-term goals to address industry pain points, and shared 存’s modernization plans to create a flexible, digital infrastructure for clients.
有效地管理干扰
In opening remarks, Bodson referred to 2020 as the “most challenging and bizarre year I’ve ever seen.” Praising the industry’s response as “absolutely amazing,” Bodson recalled the early days of the pandemic when firms began working virtually but quickly operated almost as business as usual.
“When I speak to our board members and other senior people in the industry, they are very quick to say that things are working well,他说. 一开始, we all scrambled to set up employees so they could work remotely, but the industry banded together. We got through that initial chaotic period very effectively and that continues to this day.”
展望2021年
While markets have stabilized since the extreme volatility in March and 4月il, there is a great deal of uncertainty about how they will perform in 2021. “Some people think we may return to the 2014/ 2015 business environment, 哪个时期比较慢, characterized by low interest rates and low volume activity,博德森说. “Others think we will continue to see volatility as economies move back and forth. We will be planning for both scenarios so we can move quickly if markets are slower and revenue drops, or if markets come back more quickly and we have the ability to invest at a faster pace.”
As firms refine plans to re-open offices globally in the new year, Bodson noted that 存 is focused on a number of factors, 包括办公地点, local health conditions and requirements, development and availability of COVID-19 vaccines and steps for mitigating risk to employees. “Nothing is more important than the safety and health of our colleagues,他说.
Bodson acknowledged the stress and emotional toll that the pandemic is taking on all employees, particularly during periods of extreme market volatility and volume. He said the firm’s emphasis on Agile ways of working helped to build a solid foundation for the collaboration and cooperation needed for remote working.
为未来做准备
尽管大流行, 存 maintained its focus on executing its strategy and the transformation of the organization to better serve clients in the future. The four primary areas of focus are reimagining processes, 现代化的技术, enhancing resiliency and elevating the client experience.
“We are rethinking existing solutions and prioritizing key resiliency principles for our technology,博德森说. “我们正在重建我们的基线, 基本的技术, and we’re looking at all our business and technology architectures to create a plan to completely rethink and modernize our technology. We want to transform 存 and reshape 帖子-trade to meet the demands of the industry and the needs of our clients. 这是一个非常激动人心的时刻.”
客户端 feedback is a critical element of 存’s planning to ensure the industry is being best served in the 帖子-pandemic world.
“未来是不确定的, but we think we are taking the right steps to deliver increased client value,博德森说. “It’s important that you provide input and help us to better understand your needs so that we remain in sync and collaborate on new solutions.”